I am Yoshida, president of Yamada Shusei , a professional apparel garment repair group in Nagaoka City, Niigata Prefecture.
When I first joined the company, I asked my seniors about the schedule for the day, and they replied, "We won't know until we see what comes in.
In fact, some items that were scheduled to arrive did not arrive, or conversely, unscheduled items suddenly arrived, and changes occurred frequently even as the work process progressed, so I wondered how the company did not go bankrupt despite the unpredictable nature of the work.
However, more than 20 years later, Yamada Shusei is still going strong. We have earned the trust of our customers to the extent that they say, "When in doubt, call YAMADA" or "If YAMADA doesn't work, we give up. Many manufacturers have shifted their production bases overseas and have tried to set up a system where only "A" products are available in Japan. If only "A" products existed in the Japanese market, there would be no need for "repair. However, whether domestic or overseas production, there are still B products among the A products that are intended to be sold, and the "adjustment" process continues. Why is this?
In my opinion, the fundamental factor that prevents the elimination of "correction" is the "Japanese national character," in other words, the "sensitivity to detail.