I am Yoshida, president of Yamada Shusei , a professional apparel garment repair group in Nagaoka City, Niigata Prefecture.
Customer inquiries can be reduced to three questions.
Can you fix it? = Quality
When will it be ready? ＝Delivery time
How much is it? ＝Cost
Basically, "quickly, well, and inexpensively" is required, which is the same as in other jobs. However, since this is a B to B business that faces delivery problems, the top priority is "to deliver," that is, "to clear a certain level of quality and meet the delivery deadline.
Failure to do so will not only result in non-delivery, but also in penalties and the risk of economic loss, including other assorted products. Furthermore, it is truly a matter of life and death for the company, as it involves credit issues that will affect future transactions.
Yamada Shusei's company motto of "prompt, reliable, and courteous" comes from the recognition that it is "YAMADA's mission" to make the most of products and end with a "thank you" at any cost, while staying close to customers in the midst of trouble.
We want to support those who support the Japanese apparel industry!
This is our desire.